World's first instant urdu messenger (MUM)  
 




The goal of our this section is to give answers that are frquently asked and to guide you through the setup process and to make sure your MUM is trouble free.

We believe the best way to technically support a customer is to know them and based on this belief we have created this support section.

You can also call our support line at 92-21-4530557 & 57 or request a live chat between 9am - 9pm Pakistan Standard Time (PST).



     
 
 Frequently Asked Questions
 
 

This FAQ is primarily focused on the MSN functionality of Mera Urdu Messenger ver 1.2. If you are looking for MUM related frequently asked question kindly visit our page at :

http://www.MeraUrduMessenger.com/faq/

Question-1: I am behind firewall / proxy, where can I specify my connection settings for SOCKS 4, SOCKS 5 and HTTP Proxy?
For all the users behind firewall or proxy (such as using Cable Net, Cyber Café or a private Network) we are now providing explicit settings for firewall / proxy. Click on the Tools menu and then select Options. Select the “Connection Settings” link and there you can specify your firewall settings for SOCKS 4 or 5 and HTTP Proxy enabled proxy servers such as ISA / Wingate / WinProxy etc. If you are unsure about your proxy setting, contact your network administrator or cable operator.

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Question-2: How can I set my Urdu Nick on MSN?
Click on the Tools->Options menu and select Personal > MSN. Select “Yes” for the option “I want my nick to be displayed in Urdu”. Then type in your nick in the box; an Urdu preview will show you how your name will appear in the conversation window.

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Question- 3: What is an Auto Responder?
An auto responder is a small message that will be sent to any user who wishes to communicate with you while your status is either
Away
Busy
On the Phone

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Question- 4: My Auto Responder is not working on MUM?
Our Auto Responder is currently functioning with MSN only. Our future update will provide this feature with MUM.

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Question- 5: How can I disable my Auto Responder?
You can disable your Auto Responder anytime by un-checking the message for “Enable <Status> Auto Responder”, where <Status> is one of the status available for Auto Responding that is
Away
Busy
On the Phone

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Question- 6: How can I set my Auto Responder in Urdu?  
Click on the Tools->Options menu and select the appropriate Auto Responder. You need to check the option “This responder is in Urdu” for setting your Auto Responder in Urdu.

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Question- 7: What are the MSN features that are currently not available in this version?
Following features are currently not available.
Send or receive Files.
Voice / Video chat.
Send a message to Mobile device.
Dial a phone.
Import contacts from a save file

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Question- 8: When I signed out my self from MUM, I was automatically signed out from MSN service?

Whenever you sign out from MUM service the MUM Client 1.2 will automatically sign you out from the MSN service. You need to keep your self online on the MUM service in order to utilize the features of MSN.


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Question- 9: I would like to report a bug, what should I do?
Kindly check out our “Report a bug” section in the “Getting started Guide” (Click here).

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Question-10: I am unable to receive Urdu on my MSN. I received “????” ?

                                           OR

My MSN is breaking each Urdu character in to separate ones?

                                           OR

There are some characters that I am unable to see such as   / / ?

There are some of versions of Win95 / Win98 / WinNT that are unable to display Urdu characters properly. MUM team is in process to provide the solution for this problem with the final release of version 1.2. You can report this problem as a bug on our “Report a Bug” page. Click here to find out how to report a bug.

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Question- 11: How can I add my contact on MSN?
Select the Add button in the main window of MUM, or you can select “Add Buddy” from the File menu. This will take you to the “Add People” dialog box. Type the email address of the contact in the “User ID” text field such as
my-name@hotmail.com” or “my-name@msn.com”. Select the option for “Add to MSN” and then press the Add button. The user will be added in your contact list.

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Question-12: Can I search MSN contacts using the search provided in the Add People dialog box?
No you can not, this service is exclusively only for MUM users. You can only search MUM user that are currently online.

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